JFRocks Quality Rocks

Quality Rocks Program & Commitment

-- This page mainly pertains to CD-ROM or other shipped format orders only --

Obviously Online Access orders will never need to be re-shipped
However we work very hard to fix any issues that arise for our online access customers
Don't hesitate to email us at customer_service@jfrocksguitarlessons.com if you have any
issues or questions about your ordered product's online access page.

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A non-working or defective burn with one of our products is RARE, but when it happens it's unacceptable to us!! In case you're new here let me make you aware that we're known for bending over backward for our customers and site fans.

We want you to know that you can purchase from us WORRY FREE!! Replacement product is always sent out at no additional charge to you, and without you having to send anything back to us., usually with no questions asked. As far as I'm concerned the customer is always right.

Thanks, Jeff Fiorentino

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Program Details

At JFRocks, quality rocks! We want to make sure you receive quality product that you can use and enjoy. If you experience any problems with non-working/defective product, we will replace it within 30 days of shipment, free of charge.* Just let us know! Keeping quiet about a defective product and sucking it up, doesn't do our website or yourself any good.

To report product issues, contact us at customer_service@jfrocksguitarlessons.com right away so that we can ship out replacements and get you back to playin'. Your satisfaction is very important to us and we want to make sure you're a happy customer and continue to purchase from JFRocks.com. We're here for the long haul and we stand by our products 100%.

*Replacement program is for products purchased through the JFRocks.com website only.

***All sales are final and refunds will not be issued, only replacement products will be offered. Exchanging between formats, i.e. if you ordered Online Access and want to switch to CD-ROM is allowed, however if you switch from the less expensive Online Access format to the higher priced CD-ROM format you are responsible for the difference in product cost. If you switch from the higher priced CD-ROM format to the lower priced Online Access format no refund in price difference will be offered, however in those instances will will offer you the difference in cost in store credit against a future JFRocks product purchase. We are not responsible if you do not read all available documentation on our formats. There are several links in our store to help you, or you can Click here to visit our product format info page.